Search for an answer or pick a guided flow. Simple questions are answered instantly by our assistant; everything else becomes a traceable case handled by a human.
Good to know: Shoppo helps, refers and monitors, but is not a party to the purchase and never holds funds. Payments and payouts run through the store or the licensed payment partner.
My purchase or referral went wrong
For shoppers
We investigate with you based on the recorded facts (order, click moment, promises) and refer you to the store or the licensed payment partner. Shoppo is not a party to the purchase, but does monitor that your report is followed up.
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We investigate with you based on the recorded facts (order, click moment, promises) and refer you to the store or the licensed payment partner. Shoppo is not a party to the purchase, but does monitor that your report is followed up.
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A comparison, price or verdict is wrong
For shoppers
Report it: your report feeds straight into the data-quality and trust layers. The facts are re-checked and repeated complaints weigh into the store's score.
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Report it: your report feeds straight into the data-quality and trust layers. The facts are re-checked and repeated complaints weigh into the store's score.
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Problem with a marketplace transaction
For shoppers
Open a dispute: report, provide evidence and receive a moderated outcome (refund, return or rejection) — with a right to appeal. The secure payment is held by the licensed partner.
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Open a dispute: report, provide evidence and receive a moderated outcome (refund, return or rejection) — with a right to appeal. The secure payment is held by the licensed partner.
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Question about Shoppo Miles or a gift card
For shoppers
Miles, gift cards and payouts run through the licensed partner. We help you on your way and monitor your report.
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Miles, gift cards and payouts run through the licensed partner. We help you on your way and monitor your report.
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Account, sign-in or security
For shoppers
You manage your password, two-factor authentication and active sessions yourself under Account & security.
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You manage your password, two-factor authentication and active sessions yourself under Account & security.
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Privacy and my data
For shoppers
You manage consents, access and data export yourself on the privacy page and under My data.
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You manage consents, access and data export yourself on the privacy page and under My data.
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Report a store, creator or content
For shoppers
Report unsafe products, deception or counterfeits. Your report enters the moderation and fraud workbench; you receive a motivated decision with a right to appeal.
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Report unsafe products, deception or counterfeits. Your report enters the moderation and fraud workbench; you receive a motivated decision with a right to appeal.
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My payout as a store
For stores
Payouts run through the licensed partner. First check your status in the portal; if you cannot work it out, create a ticket.
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Payouts run through the licensed partner. First check your status in the portal; if you cannot work it out, create a ticket.
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My payout score or trust status
For stores
The Trust Cockpit explains per signal why your score is what it is, and what the recovery plan is.
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The Trust Cockpit explains per signal why your score is what it is, and what the recovery plan is.
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An order or dispute
For stores
You handle orders and disputes in the order overview; a human decides with motivation and you can appeal.
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You handle orders and disputes in the order overview; a human decides with motivation and you can appeal.
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My creator payout
For creators
Your balance and payout (via the licensed partner) live in your wallet. Questions? Create a ticket via creator support.
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Your balance and payout (via the licensed partner) live in your wallet. Questions? Create a ticket via creator support.
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My attribution or referral
For creators
Attribution is recorded in the Evidence Ledger (last click, with a window). If something is off, create a ticket — we put the chain next to your report.
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Attribution is recorded in the Evidence Ledger (last click, with a window). If something is off, create a ticket — we put the chain next to your report.
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Out-of-court dispute resolution
If you cannot work it out with the store and with us, in this market you can turn to een erkende geschilleninstantie (ADR).